New Delhi [India], April 2: Callerdesk, a fast-growing cloud telephony platform, has been recognized as the “Best Telecom Start-up of the Year” at the ET Telecom Awards 2026 — one of the most credible benchmarks of innovation and leadership in India’s telecommunications industry, hosted by The Economic Times. This recognition highlights the company’s innovation, strong growth, and unwavering commitment to helping businesses communicate smarter and more efficiently.
The ET Telecom Awards celebrate organisations driving transformation across India’s telecom sector. Winning the start-up category is a significant milestone for Callerdesk, placing it alongside some of the most impactful players in the industry and affirming its position as a leader in cloud-based business communication.
A Platform Built for Modern Indian Business
Founded in 2016 and incorporated as Deskotel Communications Pvt. Ltd., Callerdesk offers a cloud-based communication platform that helps businesses manage calls, track leads, and improve customer engagement–all from a single interface. The platform enables companies to go live in as little as 30 minutes, with no on-premises hardware required.
Key platform capabilities include:
– Smart Call Routing & Multi-level IVR: Ensures every caller reaches the right team on the first attempt, reducing wait times and improving first-call resolution.
– Sticky Agent Technology: Automatically routes repeat callers to the same agent they previously interacted with, building trust and continuity.
– Real-Time Analytics & Call Tracking: Provides dashboards tracking missed call rates, connect rates, agent availability, and lead-to-sale conversion.
– CRM Integrations: Deep, out-of-the-box integrations with Salesforce, Zoho, HubSpot, Freshdesk, and LeadSquared, with open APIs for custom setups.
– Multilingual IVR: Supports regional Indian languages including Hindi, Marathi, Tamil, and Gujarati — critical for reaching Bharat’s diverse customer base.
– Pan-India Virtual Numbers: Businesses can create numbers across 100+ locations in India with a single click, establishing a nationwide presence instantly.
– Auto-Dialer & Voice Broadcasting: Powers outbound sales campaigns and mass communication at scale, without manual dialling.
Today, over 60,000+ customer support executives across India use the Callerdesk platform daily, serving clients ranging from high-growth startups to established enterprises spanning industries such as healthcare, automotive, logistics, and BFSI.
Security & Compliance: Setting the Gold Standard
One of Callerdesk’s most distinctive strengths is its industry-leading focus on security and regulatory compliance — a critical differentiator in today’s data-sensitive business environment.
– ISO/IEC 27001:2022 Certified — First in Cloud Telephony: Callerdesk became the first cloud telephony platform in India to achieve ISO/IEC 27001:2022 certification. The rigorous external audit, conducted by INTERCERT & SCRUT, covered cloud infrastructure, data centres, backend architecture, call routing systems, customer data handling, access controls, and disaster recovery protocols.
– CERT-IN Grade Security Testing: The platform undergoes regular Vulnerability Assessment and Penetration Testing (VAPT) by CERT-IN-empanelled auditors, meeting India’s national cybersecurity protocols — standards required by BFSI, government, and public sector clients.
– Licensed Virtual Network Operator (VNO): Callerdesk holds a Unified Communication – Virtual Network Operator (UL-VNO) licence issued by the Department of Telecommunications (DoT), covering multiple areas. This ensures full TRAI/DoT regulatory compliance for all telephony services sold in India.
Leadership Statements
“We are truly honored to receive this award. It reflects the trust our customers have placed in us and the relentless dedication of our team. This recognition motivates us to continue building solutions that make business communication simpler, smarter, and more secure.”
— Kaushal Bansal, Co-Founder & CEO, Callerdesk
“This certification and award are a reflection of the engineering culture we have built at Callerdesk — one where security, compliance, and reliability are not afterthoughts, but the very foundation. From ISO 27001 to CERT-IN grade VAPT testing and our DoT VNO licence, every layer of our platform is built to be trusted. As we scale into AI-powered features like sentiment analysis, fraud detection, and voice authentication, that commitment to building technology that is not just smart but also safe will remain our north star.”
— Rajesh Dhimania, Co-Founder & CTO, Callerdesk
Backed by India’s Premier Ecosystem
Callerdesk is seed-funded by the IIM Lucknow Enterprise Incubation Centre (IIML-EIC) and has built strategic partnerships with Startup India, NASSCOM 10,000 Startups, and multiple IIT and IIM incubators and accelerators across the country. As an official resource partner on the Startup India Portal, Callerdesk provides free telephony solutions to enrolled startups — a commitment to nurturing India’s startup ecosystem.
Riding India’s Cloud Communication Wave
The timing of this recognition underscores a larger market transformation. India’s Unified Communications as a Service (UCaaS) market was valued at approximately USD 3.26 billion in 2024 and is projected to grow at a CAGR of Rs 26.5% through 2030, driven by rapid MSME digitisation, 5G rollout, and BharatNet expansion. Callerdesk is purpose-built for this moment — a Made-in-India platform designed from the ground up for Indian regulatory requirements, regional languages, and the needs of Tier-2 and Tier-3 businesses scaling into the digital era.
Innovation Roadmap: What’s Next for Callerdesk
Building on this recognition, Callerdesk is advancing a robust product roadmap:
– AI-Powered Real-Time Sentiment Analysis: Helping businesses understand the emotional tone of customer conversations live, enabling supervisors to intervene and improve outcomes instantly.
– WhatsApp Automation Platform: Unifying voice and messaging into a single, seamless omnichannel communication experience — allowing businesses to manage customer interactions across calls and chat from one interface.
About Callerdesk
Callerdesk (incorporated as Deskotel Communications Pvt. Ltd.) is a Noida-based cloud telephony platform founded in 2016 by Kaushal Bansal and Rajesh Dhimania. India’s first cloud telephony platform to achieve ISO/IEC 27001:2022 certification and a licensed Virtual Network Operator (VNO) under DoT, Callerdesk serves 1,500+ businesses and 60,000+ daily users across India with IVR, smart call routing, real-time analytics, CRM integrations, auto-dialers, and multilingual voice solutions. Backed by IIM Lucknow-EIC, it is an official ecosystem partner of Startup India. For more information, visit www.callerdesk.io
